above and beyond

I have recently had the opportunity to work with a company that has gone above and beyond what we are paying them for. As a result I have been wrestling with the question: what are the results when people go above and beyond? As a paying customer I am far more likely to return as a customer in the future and utilize this organization’s services. But I think it goes deeper than that. As a result of this organization’s (one person in particular) customer service, I want other people to know about the organization he works for. One person’s behavior can impact the way the entire organization is viewed, and can essentially impact the future of the business.

When was the last time an organization left a lasting impression on you? What did they do to leave this impression? What was the difference between this organization and their competitors? Why did the work even matter in the first place?  And did you tell anyone about your experience with this person or organization?

Here are a few ways we believe you can go above and beyond in your organization:
Care about people: when people feel valued, whether they are a part of an organization or a customer, the art of value goes a long way.

Take notice: if you have experienced a person with stellar service, don’t hold back, tell them. Honor them, write a review about them, thank them for their service. You will be surprised that a little encouragement can alter the way a person works.

Learn from your mistakes: take a good hard look at your organization and find ways to learn from past mistakes. Ask where have we fallen short, and what can we improve upon in the future? Where are the gaps in our customer service? Ask outsiders for advice and perspective on how your organization is perceived.

Communicate vision through great customer service: the vision and mission of your organization is being communicated through the people on your team. If they have great people skills this communicates something. If they lack the ability to work with people, it might be best to keep them at a desk job with little people contact.